Privacy Policy – 12ph22 Casino

12ph22 ("we," "us," "our," or the "Platform") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal data when you access or use our Website at https://12ph22.cam (the "Website") and any related services, applications, or products offered by 12ph22 (collectively, the "Services").

This Privacy Policy is designed to comply with Republic Act No. 10173, also known as the Data Privacy Act of 2012 (the "DPA"), as well as its Implementing Rules and Regulations issued by the National Privacy Commission of the Philippines. By using the Services, you acknowledge that you have read, understood, and agree to the collection, use, and disclosure of your personal information as described in this Privacy Policy.

If you do not agree with any part of this Privacy Policy, you must immediately discontinue use of the Website and Services. For questions or concerns regarding this Privacy Policy or our data handling practices, please contact our Data Protection Officer at the contact details provided at the end of this document.

1. Information We Collect

12ph22 collects several categories of personal information to provide, operate, maintain, and improve our Services, ensure regulatory compliance, prevent fraud, and deliver a secure and personalized gaming experience. The types of information we collect include:

1.1 Information You Provide Directly

When you register an account, deposit funds, request withdrawals, or communicate with our customer support team, you provide personal information directly to 12ph22, including but not limited to:

• Identity Information: Full legal name, date of birth, nationality, gender, and government-issued identification documents (Philippine passport, driver's license, UMID, SSS ID, Postal ID, or other valid ID);
• Contact Information: Email address, mobile phone number, residential address, and city of residence;
• Financial Information: Bank account details, GCash or Maya mobile wallet numbers, cryptocurrency wallet addresses, payment transaction history, deposit and withdrawal records;
• Account Credentials: Username, password, and any security questions or authentication methods you set up;
• Verification Documents: Selfie photographs holding identification documents, proof of address documents (utility bills, bank statements), and any other documents required for Know Your Customer (KYC) verification and anti-money laundering (AML) compliance;
• Communication Data: Any information you provide when contacting customer support, including live chat transcripts, emails, and phone call recordings.

1.2 Information Collected Automatically

When you access or use the Services, 12ph22 automatically collects certain technical and usage information, including:

• Device Information: Device type, model, operating system, browser type and version, screen resolution, device identifiers (IMEI, device ID, advertising ID);
• Log Data: IP address, date and time of access, pages viewed, clickstream data, referring URLs, access times, and error logs;
• Gameplay Information: Games played, bets placed, bet amounts, win/loss history, bonus usage, session duration, and other gameplay statistics;
• Location Data: Approximate geographic location derived from your IP address or, with your permission, precise location data from GPS or other location services on your device;
• Cookies and Tracking Technologies: Information collected through cookies, web beacons, pixels, and similar tracking technologies to enhance user experience, analyze usage patterns, and deliver personalized content and advertisements.

1.3 Information from Third Parties

12ph22 may receive information about you from third-party sources, including payment processors (GCash, Maya, banks), identity verification services, fraud detection providers, and marketing partners. This information is used to verify your identity, process transactions, prevent fraud, and comply with legal and regulatory requirements.

2. How We Use Your Information

12ph22 uses your personal information for the following purposes:

• Account Registration and Management: To create and manage your account, verify your identity and age (21+ requirement), authenticate your login credentials, and provide customer support;
• Transaction Processing: To process deposits, withdrawals, and other financial transactions, verify payment methods, prevent fraudulent transactions, and comply with anti-money laundering regulations;
• Service Delivery: To provide access to casino games, live dealer tables, sports betting markets, bingo rooms, and other gaming services, and to deliver a personalized user experience;
• Compliance and Security: To comply with legal and regulatory obligations under PAGCOR rules, the Data Privacy Act, anti-money laundering laws, and other applicable regulations; to detect, prevent, and investigate fraud, money laundering, collusion, and other prohibited activities; to enforce our Terms and Conditions; and to protect the security and integrity of the Platform;
• Marketing and Promotions: To send promotional offers, bonuses, newsletters, and marketing communications about new games, features, and services, subject to your consent and communication preferences;
• Analytics and Improvement: To analyze usage patterns, gameplay statistics, and user behavior to improve our Services, develop new features, optimize user experience, and inform business decisions;
• Responsible Gaming: To monitor gambling behavior, identify potential problem gambling patterns, enforce deposit limits and self-exclusion requests, and provide responsible gaming tools and resources.

3. Legal Basis for Processing

Under the Data Privacy Act of 2012, 12ph22 processes your personal data based on the following legal grounds:

• Consent: You have given explicit consent for us to process your personal information for specific purposes, such as marketing communications;
• Contractual Necessity: Processing is necessary to perform our contract with you (the Terms and Conditions), including account creation, transaction processing, and service delivery;
• Legal Obligation: Processing is necessary to comply with legal and regulatory obligations, including PAGCOR licensing requirements, anti-money laundering laws, tax reporting, and other Philippine laws;
• Legitimate Interest: Processing is necessary for our legitimate business interests, such as fraud prevention, security monitoring, and service improvement, provided that your rights and freedoms are not overridden by these interests.

4. How We Share Your Information

12ph22 does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information with the following categories of recipients:

4.1 Service Providers and Business Partners

We share information with trusted third-party service providers who assist us in operating the Platform, including payment processors (GCash, Maya, banks, cryptocurrency exchanges), identity verification services, fraud detection providers, customer support platforms, cloud hosting providers, and marketing agencies. These service providers are contractually obligated to protect your information and use it only for the purposes for which it was disclosed.

4.2 Game Providers

We share limited information with third-party game providers (Pragmatic Play, PG Soft, Jili, Microgaming, NetEnt, Evolution Gaming, etc.) to enable you to play their games. This information typically includes your username, gameplay statistics, and bet history, but does not include sensitive financial information or identification documents.

4.3 Regulatory Authorities

We may disclose your information to PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), the Bureau of Internal Revenue (BIR), and other government authorities when required by law, in response to legal process, or to comply with regulatory investigations and audits.

4.4 Legal and Safety Purposes

We may disclose your information if we believe in good faith that such disclosure is necessary to: (a) comply with legal obligations, court orders, or government requests; (b) enforce our Terms and Conditions and other agreements; (c) detect, prevent, or investigate fraud, security breaches, or other illegal activities; (d) protect the rights, property, or safety of 12ph22, our users, or the public.

4.5 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred to the acquiring entity or successor, subject to the same privacy protections outlined in this Privacy Policy.

5. Data Security

12ph22 implements industry-standard technical, administrative, and physical security measures to protect your personal information from unauthorized access, use, disclosure, alteration, and destruction. These measures include:

• Encryption of sensitive data in transit and at rest using SSL/TLS protocols and AES-256 encryption;
• Secure authentication mechanisms, including password hashing and two-factor authentication (2FA);
• Regular security audits, vulnerability assessments, and penetration testing conducted by independent cybersecurity firms;
• Access controls and role-based permissions to limit employee access to personal data on a need-to-know basis;
• Employee training on data privacy, security best practices, and the Data Privacy Act;
• Incident response procedures to detect, respond to, and recover from data breaches or security incidents.

Despite our best efforts, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for any activity that occurs under your account.

6. Data Retention

12ph22 retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal and regulatory obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

• Account Information: Retained for the duration of your account and for seven (7) years after account closure, in compliance with PAGCOR and anti-money laundering record-keeping requirements;
• Transaction Records: Retained for seven (7) years after the transaction date to comply with tax, accounting, and financial reporting obligations;
• KYC Documents: Retained for seven (7) years after the last transaction or account closure, as required by anti-money laundering laws;
• Marketing Communications: Retained until you unsubscribe or withdraw consent, after which we will cease sending promotional messages but may retain your contact information for compliance purposes;
• Log Data and Analytics: Retained for up to two (2) years for security monitoring, fraud detection, and service improvement purposes.

After the applicable retention period expires, we will securely delete or anonymize your personal information in accordance with our data retention and disposal policies.

7. Your Rights Under the Data Privacy Act

Under the Data Privacy Act of 2012, you have the following rights regarding your personal information:

• Right to Be Informed: You have the right to be informed about the collection, use, and disclosure of your personal data, as described in this Privacy Policy;
• Right to Access: You have the right to obtain confirmation from 12ph22 whether we are processing your personal data, and to request a copy of your personal data in a structured, commonly used, and machine-readable format;
• Right to Rectification: You have the right to request correction of inaccurate or incomplete personal data. You can update most of your account information directly through your account settings;
• Right to Erasure or Blocking: You have the right to request deletion or blocking of your personal data under certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected, or when you withdraw consent. However, we may be required to retain certain information to comply with legal and regulatory obligations;
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes or when processing is based on legitimate interest;
• Right to Data Portability: You have the right to receive your personal data in a portable format and to request that we transmit it to another data controller, where technically feasible;
• Right to Damages: You have the right to be indemnified for any damages sustained due to inaccurate, incomplete, outdated, false, unlawfully obtained, or unauthorized use of your personal data.

To exercise any of these rights, please contact our Data Protection Officer using the contact information provided in Section 12 of this Privacy Policy. We will respond to your request within fifteen (15) business days, as required by the Data Privacy Act. In some cases, we may require additional information to verify your identity before processing your request.

8. Cookies and Tracking Technologies

12ph22 uses cookies, web beacons, pixels, and similar tracking technologies to enhance your user experience, analyze usage patterns, and deliver personalized content and advertisements. Cookies are small text files stored on your device that help us recognize you on return visits and remember your preferences.

We use the following types of cookies:

• Essential Cookies: Necessary for the operation of the Website and Services, including login authentication, session management, and security features. These cookies cannot be disabled without affecting the functionality of the Platform;
• Performance Cookies: Collect information about how you use the Website, such as pages visited, links clicked, and errors encountered, to help us improve performance and user experience;
• Functionality Cookies: Remember your preferences and settings, such as language, currency, and display options, to provide a more personalized experience;
• Marketing Cookies: Track your browsing activity across websites to deliver targeted advertisements and promotional offers based on your interests.

You can manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies, but please note that disabling certain cookies may affect the functionality of the Website and Services. For more information about cookies and how to manage them, visit www.allaboutcookies.org.

9. Third-Party Links and Services

The 12ph22 Website may contain links to third-party websites, applications, or services that are not owned or controlled by 12ph22. This Privacy Policy does not apply to third-party websites or services. We are not responsible for the privacy practices or content of third parties. We encourage you to review the privacy policies of any third-party websites or services before providing your personal information.

10. International Data Transfers

12ph22 primarily operates within the Philippines and stores data on servers located in the Philippines and other secure jurisdictions. In some cases, we may transfer your personal information to service providers or partners located outside the Philippines. When we transfer data internationally, we implement appropriate safeguards to ensure that your personal information receives an adequate level of protection, including standard contractual clauses, data processing agreements, and compliance with applicable data protection laws.

11. Children's Privacy

12ph22 is an adult-oriented online gambling platform intended for users who are at least 21 years of age. We do not knowingly collect personal information from individuals under 21 years of age. If we become aware that we have inadvertently collected personal information from a minor, we will take immediate steps to delete such information and close the associated account. If you believe that we have collected information from a minor, please contact us immediately at the contact details provided below.

12. Contact Information and Data Protection Officer

If you have any questions, concerns, or complaints regarding this Privacy Policy or our data handling practices, or if you wish to exercise your rights under the Data Privacy Act, please contact our Data Protection Officer:

12ph22 Data Protection Officer
Email: [email protected]
Customer Support: [email protected]
Address: Makati City, Metro Manila, Philippines

We will make every effort to respond to your inquiry or request within fifteen (15) business days. If you are not satisfied with our response, you have the right to file a complaint with the National Privacy Commission of the Philippines.

13. Changes to This Privacy Policy

12ph22 reserves the right to update, modify, or replace this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. When we make material changes to this Privacy Policy, we will notify you by posting a prominent notice on the Website or by sending you an email notification to the address associated with your account.

The "Last Updated" date at the top of this Privacy Policy indicates when it was most recently revised. Your continued use of the Services after the effective date of any changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.

14. Consent

By using the 12ph22 Website and Services, you acknowledge that you have read, understood, and agree to the collection, use, disclosure, and protection of your personal information as described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the Services.